Shipping policy
Thank you for shopping with Black Bears Merch.
All of our products are custom made to order. Please allow 5–7 working days for your order to be printed, prepared, and dispatched.
Shipping Method
We currently ship all orders using:
- Royal Mail Tracked 48
Once your order has been dispatched, you will receive tracking information where available.
Delivery Times
After dispatch, Royal Mail Tracked 48 delivery typically takes:
- 2–3 working days
Please note that delivery times are estimates and may vary during busy periods, postal delays, or seasonal demand.
Incorrect Addresses
Customers are responsible for ensuring their shipping address is correct at checkout. We cannot be held responsible for delays or lost parcels caused by incorrect address information.
If an order is returned to us due to an incorrect or incomplete address, additional postage charges may apply for redelivery.
Lost or Delayed Parcels
If your parcel has not arrived within a reasonable timeframe, please contact us and we will do our best to assist. Royal Mail may require a waiting period before a parcel can officially be considered lost.
If you have any questions about your order or delivery, please contact Black Bears Merch at info@blackbearsmerch.co.uk and we’ll be happy to help.